Home Care Service Managers – NOC 0651
Due to increased growth, Helping Hands Personal Care Home Ltd. is hiring 2 Home Care Service Managers for its Grenfell location.
Home Care Service Manager will serve as team supervisor to Home Care Aides and residents in our senior care facilities.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Supervise care facilities and following operating policies and procedures.
- Evaluates home care program and care facility staff on a regular basis and offer input to continuously develop procedures.
- Receive and review all resident/client and Care Aides’ concerns.
- Receive referrals, as they come in.
- Understand licensing verification and authorization process.
- Act as a resource for all Care Aide staff in problem solving for concerns.
- Help facilitate admission interview and assessment of residents/clients
- Helps assign staff to care situations consistent with their skill level.
- Advises Senior Management on the daily resident and home care activities related to client care provided by aides.
- Develops safe Care Aide scheduling standards based on the care needs of the residents/clients
- Adheres to best practises when performing treatments.
- Provides residents/clients with the knowledge and assistance to learn appropriate self care techniques.
- Accurately records residents’/clients’ condition in the documentation.
- Observes, records and reports to the appropriate professional the symptoms, reaction and changes including general physical and mental condition of residents and clients, signs and symptoms which may be indicative of changes in their health, and stresses in human relationships between residents/clients and personnel, and their families and visitors.
- Assists with the rehabilitation of residents/clients according to the medical care plan through being aware of and encouraging the interests and special aptitudes of patients; encouraging residents/clients to help themselves within their own capabilities in performing activities of daily living.
- Practices safe moving and lifting techniques and trains and supervises other care staff to do same.
- Promotes cooperative effort among Care Aides.
- Assists residents/clients safely with medications and treatments and trains Care Aides with same.
- Operates medical equipment as necessary for patient care and safety.
- Participates in professional development programs annually.
- Participates in regular performance evaluations with Senior Management.
- Maintains a continuing knowledge of competencies related to the Care Aide profession by participation in conferences, workshops and professional organizations.
- Understands human relationships between and among patients and personnel, patients and families, families and personnel; recognizes and understands cultural backgrounds and spiritual needs, respects the religious beliefs of individual patients.
- Demonstrates excellent judgement in referring residents/clients to other health professionals when necessary.
- Implements the directives of other health professionals within the context of the home health setting and instructs Care Aides in the implementation of same.
- Manages urgent and emergent situations within existing policies and procedures and demonstrates even temperament in stressful environments.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of home healthcare management principles, practices and procedures.
- Ability to interpret established policies into operating procedures.
- Ability to create new policies and operating procedures to benefit the residents/clients and benefit the agency as a whole.,
- Ability to coordinate effectively various functions and activities for maximum cooperation and efficiency.
- Ability to direct, instruct and advise staff.
- Ability to receive and effectively react to day-to-day problems presented by staff as well as others. Ability to effectively use verbal and written communication skills.
- Must have the ability to communicate effectively with diverse groups of people both verbally and in writing.
- Must be friendly, dependable, professional and have the ability to support a team.
- Must have knowledge of nursing principles, procedures and health care sector ethics.
- Must have knowledge of healthcare guidelines essential to residential care. Must have the ability to adapt or modify standard practices for home-based, individualized care of each patient.
- Must have demonstrated knowledge of problem identification and problem solving in the home setting.
- Must have the ability to work with a team and supervise Care Aides and provide direction as needed.
- Must be able to work weekdays and weekends, if necessary. Must be able to work day, evening, or night shifts as required.
- Must be flexible and open-minded.
- Must be able to use critical thinking skills.
- Must be able to speak and communicate in English and have excellent written English skills.
- Must be outgoing and outspoken and prepared to be a strong leader who is comfortable with both praising and correcting the Care Aids within the agency.
EDUCATION:
Must be a graduate of a reputable caregiver program and must be certified in CPR.
JOB DETAILS:
Job Type: Full-time
Salary: $23.00/hour
Name: Helping Hands Personal Care Home Ltd.
Preference will be given to underrepresented groups and individuals who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
While we appreciate all applications, only those selected for an interview would be contacted
This posting will remain open until a suitable candidate is selected.
